AC Dog Academy - Privacy Policy

1. Introduction
1.1. AC Dog Academy ("we", "us", "our") is committed to protecting and respecting your privacy. 1.2. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us.

2. Information We Collect
2.1. Personal Information

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Dog’s information (e.g., name, breed, age, medical history, behavioral issues)

2.2. Non-Personal Information

  • Browser type
  • Operating system
  • IP address
  • Pages visited on our website
  • Time and date of visits

3. How We Use Your Information
3.1. To Provide Services

  • To book and confirm training sessions and consultations.
  • To process payments.
  • To communicate with you regarding your bookings and our services.

3.2. To Improve Our Services

  • To analyse and understand how our services are used.
  • To personalise user experience and improve our website.

3.3. Marketing and Communication

  • To send promotional materials, newsletters, and other information that may be of interest to you (with your consent).

4. Disclosure of Your Information
4.1. Third-Party Service Providers

  • We may share your information with third-party service providers who perform services on our behalf, such as payment processing and email marketing but AC Dog Academy policy does not apply to these other advertisers or websites. Therefore, the advice is to consult the respective policies of those servers for more detailed information. You can choose to disable cookies through your internet browser options.

4.2. Legal Requirements

  • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Under the CCPA privacy rights, consumers may request what information the business collects and request that any personal data about that individual that was collected can be deleted on their request. Please contact us if you wish to exercise these rights.
  • Under the GDPR protection rights, all data collected is secure and that consumers can request copies of the data collected. This is a chargeable service. If information is incorrect, you can request it be changed and can leave certain information incomplete. All data collected will be stored securely and will be kept securely for five years where it will then be destroyed.

4.3. Business Transfers

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

5. Security of Your Information
5.1. We use administrative, technical, and physical security measures to help protect your personal information. 5.2. Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention
6.1. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

7. Your Rights
7.1. Access and Update

  • You have the right to access and update your personal information.
  • You can do this by contacting us at [info@acdogacademy.co.uk].

7.2. Right to Erasure

  • You have the right to request the deletion of your personal information, subject to certain conditions.

7.3. Right to Object

  • You have the right to object to the processing of your personal information under certain circumstances.

7.4. Data Portability

  • You have the right to request the transfer of your data to another organization, or directly to you, under certain conditions.

8. Cookies and Tracking Technologies
8.1. We use cookies and similar tracking technologies to track activity on our website and hold certain information. 8.2. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Changes to This Privacy Policy
9.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 9.2. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us
10.1. If you have any questions about this Privacy Policy, please contact us:

  • Email: info@acdogacademy.co.uk